Coast & Country Group Ltd is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. We will never sell your data to third parties.
Who We Are
Coast & Country Group Ltd is a plumbing, heating and renewables business based in Norfolk. We operate the website coastcountrygroup.co.uk.
If you have any questions about this policy or how we handle your data, please contact us at hello@coastcountrygroup.co.uk.
What Information We Collect
We may collect the following information when you use our website or get in touch with us:
Your name, phone number and email address when you submit a booking or contact form
Your postcode when you use our coverage checker (this is not stored - it is used only to calculate distance)
Technical information about your device and browser through standard web analytics (e.g. pages visited, time on site)
Any information you voluntarily provide when messaging us via WhatsApp, Facebook or email
How We Use Your Information
We use the information you provide to:
Respond to your enquiries and process booking requests
Provide the services you have requested
Send you a booking confirmation or follow-up communication
Improve our website and services
We will not use your information for marketing purposes without your explicit consent, and we will never sell, rent or share your personal data with third parties for their marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
Contract - to fulfil a service you have requested or to take steps to enter into a contract
Legitimate interests - to run and improve our business, where this does not override your rights
Consent - where you have given us explicit permission to contact you
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
Essential cookies - necessary for the website to function (e.g. remembering your cookie preference)
Analytics cookies - to understand how visitors use our site, helping us improve it
You can accept or decline cookies using the banner shown when you first visit our site. You can also control cookies through your browser settings at any time.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Enquiry and booking records are typically kept for up to 6 years for accounting and legal purposes. You may request deletion of your data at any time.
Third Party Services
Our website may use the following third party services, each with their own privacy policies:
Stripe - payment processing for cancellation fees and invoices. Your payment card details are handled directly by Stripe and are never stored on our systems. See stripe.com/privacy
Resend - transactional email delivery for booking confirmations, reminders, and invoices. Your email address is shared with Resend solely for delivery purposes. See resend.com/legal/privacy-policy
Twilio - SMS and WhatsApp message delivery for booking notifications. Your phone number is shared with Twilio solely for delivery purposes. See twilio.com/legal/privacy
postcodes.io - postcode lookup for our coverage checker and eco-routing (no personal data is stored)
Open-Meteo - weather data for service planning (no personal data is shared)
OpenStreetMap / CARTO - map tiles for our service area map
WhatsApp / Facebook - if you choose to contact us via these platforms, their respective privacy policies apply
Your Rights
Under UK GDPR you have the following rights:
Right of access - you can request a copy of the personal data we hold about you
Right to rectification - you can ask us to correct inaccurate data
Right to erasure - you can ask us to delete your personal data
Right to restrict processing - you can ask us to limit how we use your data
Right to data portability - you can ask for your data in a portable format
Right to object - you can object to us processing your data in certain circumstances
To exercise any of these rights, please contact us at hello@coastcountrygroup.co.uk. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking back periodically.
We use cookies to keep the site working and to understand how it's used. No advertising or tracking cookies are set without your consent. Privacy policy
