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COAST & COUNTRY
Heating • Plumbing • Renewables
Property Owners and Managers

A trusted local engineer
for your north Norfolk property

Whether you manage one cottage or a portfolio of lets, we offer the reliability, communication and local knowledge that remote property management demands.

Property looked after while you're away
We liaise with key holders directly
Emergency response within 2 hours
Annual servicing scheduled around your season
Why this matters

Managing a property remotely is stressful enough without worrying about who is going to turn up

A boiler fault on a changeover morning. A guest reporting no hot water on a Saturday evening. These are not edge cases in north Norfolk - they are part of the job. What makes them manageable is having one person you can message, who will give you an honest answer and actually show up.

I understand the north Norfolk market, the pressures of seasonal lets, and what it means to have guests arriving in a few hours. I treat your property with the same care I would my own.

Alex, Coast & Country

What you can expect
  • A same-day response to any message or enquiry
  • An honest assessment before any work is agreed
  • A clear price before we start - no surprises on the invoice
  • Direct coordination with your key holder or letting agent
  • A WhatsApp update when we are on our way and when the job is done
  • A clear invoice with everything itemised per property
  • A completion certificate after every boiler service
What we offer

Everything your property needs

Annual boiler servicing

Scheduled around your booking calendar. Gas Safe certified, with a completion certificate for insurance and warranty records. Pre-season checks included on request.

Emergency response

We aim to attend within 2 hours across Norfolk. Flat £150 callout covering the first hour and diagnosis. Priority given to managed properties with guests on site or incoming.

Plumbing repairs

Leaks, drips, blocked drains, burst pipes. Fast diagnosis and repair with no call-out surprises. We coordinate directly with key holders so you do not need to be there.

Heat pumps and renewables

Energy-efficient heating is increasingly valued by environmentally conscious guests. We advise, install and service heat pumps, and handle the Boiler Upgrade Scheme grant application at no extra charge.

Planned maintenance

Tell us your quiet periods and we schedule everything in advance. Pre-season checks, post-winter inspections, annual servicing - planned so nothing is left to chance before the busy season.

Portfolio billing

Multiple properties? One invoice, one point of contact, clear line items per property. We can work directly with letting agents and management companies if that suits your arrangements better.

Where we work

The length of the north Norfolk coast and beyond

We are based in mid Norfolk and cover the whole county, with a particular focus on north Norfolk where the majority of the county's holiday lets and second homes are concentrated.

HunstantonBrancasterBurnham MarketWells-next-the-SeaBlakeneyCleyHoltSheringhamCromerFakenhamKing's LynnSwaffhamNorwichAnd beyond

Standard pricing within 35 miles of Mileham. A small travel supplement applies beyond that - shown clearly before you book.

Good to know
Gas Safe registered - verifiable at gassaferegister.co.uk
WhatsApp monitored evenings and weekends
12-month workmanship guarantee on all work
Price agreed before work starts. No surprises on the invoice.
Key holder coordination included - you do not need to be on site
Common Questions

Questions from property managers

Yes. We coordinate access directly with whoever holds the keys. You do not need to be on site or even in Norfolk. We message you when we are on our way and again when the job is done.
Yes. If you manage multiple properties we can consolidate invoicing with clear line items per property address. We can also work directly with letting agents and management companies if that suits your arrangements better.
Yes. After every boiler service we issue a Gas Safe completion certificate. This is important for insurance purposes and to maintain your manufacturer warranty. We can email it directly to you, your agent or your insurer.
For emergencies we aim to attend within 2 hours across Norfolk. For managed properties we prioritise response where guests are on site or a changeover is imminent - just let us know the situation when you contact us.
Yes. We are happy to be added to an agent's approved contractor list. We understand the reporting and invoicing requirements that managing agents typically need and are set up to work within those processes.
If you have pre-authorised us to attend, we can go directly. If not, we will attempt to reach you or your nominated contact. We will never start chargeable work without authorisation except in a genuine emergency where immediate action is needed for safety.
Ready to talk?

Tell us about your property

Whether you have one cottage or a portfolio of properties, get in touch for a straightforward conversation about what you need. No obligation, no sales pitch.

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